Our aim is to provide a more efficient, transparent, and prompt service to the public and bus owners through the Passenger Transport Services Authority and our modern online system. By combining technology and public service, the services you need have now been brought closer to you more conveniently.
Online System Services
Through our latest web system and mobile app, you can easily access the following services from wherever you are:
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Online Fines Payment and Reporting: Facility to pay fines and obtain relevant reports instantly without visiting the office.
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Digital License Management: Checking the current status of your license renewals, new applications, and managing old license data using digital technology.
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Online Complaint Submission: The ability for passengers to submit their complaints and suggestions directly through the system and monitor their progress online.
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Mobile App Support: The convenience of accessing the system via mobile phone and receiving services at any time.
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Instant Information and Timetables: Getting information on updated bus timetables, routes, and fares all in one place.
Authority Services
As the Transport Services Authority, we provide the following services to maintain a high-quality and safe public transport service:
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Issuing and Renewing Route Permits: Issuing new route permits for passenger transport buses, annual renewals, and temporary permits for special occasions.
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Timetable Preparation and Regulation: Preparing optimal timetables for all routes to streamline bus operations and passenger convenience.
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Investigation of Passenger Complaints: Conducting prompt and impartial investigations into complaints received from passengers and taking appropriate legal action.
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Fare Regulation and Quality Assurance: Regulating the proper implementation of government-approved bus fares and ensuring that passengers are issued proper tickets.
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Bus Crew Training and ID Issuance: Conducting vocational training programs for drivers and conductors and issuing official identity cards.
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Service Quality Inspection: Inspecting the standards and hygiene of buses joining the operation to ensure a safe destination for passengers.
Our digital system is constantly updated to provide all these services to you more efficiently. Please contact us for more information.